Important answers


Are there different Audéo models?
There are three different technical Audéo models. Each comes in 15 different color combinations. Your Audéo specialist can help you determine which model is best for your needs.

Can I change the color after I buy one?
It is possible to change the color after purchase, but this must be done by your Audéo specialist.

Can I change one part of the color combination of an Audéo?
It is possible to change the color of a single part, although you can not do this yourself. For more details please ask your Audéo specialist.

If I wear Audéo is it visible for others?
Audéo is designed for optimum performance and ultimate discretion. It tucks neatly behind the ear, but from certain angles it may be slightly visible. You can choose your Audéo here.

Is the thin wire visible for others?
The wire is coated in a transparent material that makes it almost disappear when in place, but depending on your skin tone and hairstyle, it may be slightly visible. You can choose your Audéo here.

Does the Fidelity Sound Port fit every ear?
The Fidelity Sound Port is available in 4 different lengths and has a variety of standard earpiece options, so it can fit virtually every ear. There is also a custom micro-mold that can be made to fit the ear instead of using a standard earpiece when wanted or needed.

Why does Audéo have two microphones?
Dual microphone technology is key to the ability of Audéo to effectively manage different situations by reducing background noise and amplifying speech. Audéo uses a feature called digital SurroundZoom which is the most advanced directional microphone system available today. Audéo constantly analyzes and adapts to the environment.

I have a hard time understanding the conversation in noisy environment, can Audéo help me?
This is one of the most important benefits of Audéo. Phonak pioneered dual microphone technology, the only proven solution for effective communication in noisy listening situations. The combination of enhanced CrystalSound and digital SurroundZoom offers a new generation of hassle-free listening in even the most demanding environments, so you can continue to embrace the variety of communication that makes life fun, meaningful and productive.

What can I do to protect my ears and hearing?
It is easy to take our hearing and our other senses for granted. Practicing a few safety measures will help to protect your ears and hearing:

  • Avoid excessively loud noise, whether at work or play. Be sure to "turn down the sound": don't self induce hearing loss with exposure to excessively loud music.
  • If your work or recreation consistently exposes you to loud noise, find a hearing protection system that is comfortable and convenient, and use it faithfully. There are many types of hearing protection which are effective when used properly and consistently.
  • Avoid "Q-tipping" in your ears. While use of cotton swabs is practical for drying and removing wax from the exterior portion of the ears, many people insert them too deeply and actually increase any existing wax problem by pushing it in further.


How do I know if I might benefit from Audéo?
Common signs that suggest that you might benefit from Audéo:

  • It seems that people are often mumbling.
  • You notice that you only hear parts of conversations or stories when people are talking.
  • You often ask people to repeat what they said.
  • You find yourself feeling fatigued or stressed after meetings or gatherings where extra concentration is required to follow the conversation.
  • Other people tell you that you play the TV or radio too loudly.
  • You have difficulty hearing a telephone or mobile phone ring.
  • You have consistent ringing or buzzing in your ears.


Do I need one Audéo or two?
Ultimately, sound is processed in our brains based on the input it receives from our ears. With balanced input from both ears we can localize sounds, manage noisy surroundings, perceive the softest sounds and experience an overall "natural" sound quality. For the same reasons, when there is hearing loss in both ears, most people should use two Audéo. Your Audéo specialist will advise you regarding what is appropriate for you.

What facts regarding Audéo do I need to be aware of?
When your Audéo specialist recommends Audéo she/he will consult with you about your lifestyle, unique personal needs and how each feature on the Audéo might improve your ease of communication in different listening environments. Furthermore, she/he will instruct you on the proper care and use of Audéo, including warranty and trial period. If you have any doubts or questions, you should discuss them with your Audéo specialist.

Is Audéo difficult to use?
Audéo is very simple to use. Once in place, it is fully automatic and doesn’t require further adjustments from you.  Your Audéo specialist will select a model that is appropriate for your lifestyle and listening needs. Putting Audéo in place is also not difficult. Your Audéo specialist will help you learn to do this.

Does Audéo use batteries?
Yes, Audéo uses batteries that should last one to two weeks, depending on how many hours per day you use Audéo. These readily available disposable batteries are inexpensive and are easy to change yourself. Your Audéo specialist will show you how.

How much does an Audéo cost?
Please contact your Audéo specialist.

Does Audéo have a trial period?
This depends on where you live and the policy of your Audéo specialist. Most countries have a minimum trial period required by law, and some Audéo specialists will provide an extended trial period.  

Who or what is Phonak?
The Phonak Group, headquartered in Stäfa, Switzerland, specializes in the design, development, production and global distribution of technologically advanced wireless and hearing systems.  As one of the top technology companies in the industry worldwide and with a global staff of over 3,900 employees, Phonak is a major player in the hearing health care market. By combining its expertise in hearing technology with a strong distribution network in over 70 countries, Phonak, along with its customers and business partners, contributes significantly to the quality of life of many people worldwide. Please find more information on the website www.phonak.com.